FitSM Expert Level View larger

Expert Level

Target audience

  • Individuals aiming to fulfil the role of internal or external consultant or auditor in the topic area of IT service management (ITSM).

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Service providers

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Content

  • Repeat the most important advanced level knowledge on (lightweight) ITSM
  • ITSM-related frameworks and standards
  • Understanding the organisational context of implementing ITSM (including federation structures and scope setting)
  • Leadership and governance (including top management responsibilities, governance practices, effective communication and organisational change management)
  • Planning and implementing ITSM (including service management planning, service design and transition and effective documentation)
  • Monitoring, reviewing and improving ITSM (including capability & maturity assessment, key performance indicators, managing an audit program and conducting audits)

Entry requirements

  • Must hold both FitSM Advanced Certificates in Service Planning and Delivery (SPD) and Service Operations and Control (SOC)

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