Repeat the most important advanced level knowledge on (lightweight) ITSM
ITSM-related frameworks and standards
Understanding the organisational context of implementing ITSM (including federation structures and scope setting)
Leadership and governance (including top management responsibilities, governance practices, effective communication and organisational change management)
Planning and implementing ITSM (including service management planning, service design and transition and effective documentation)
Monitoring, reviewing and improving ITSM (including capability & maturity assessment, key performance indicators, managing an audit program and conducting audits)
Entry requirements
Must hold both FitSM Advanced Certificates in Service Planning and Delivery (SPD) and Service Operations and Control (SOC)