Cart 0 Product Products (empty)
No products
To be determined Shipping
Total
Product successfully added to your shopping cart
Quantity
Total
There are 0 items in your cart. There is 1 item in your cart.
Total products
Total shipping To be determined
Total
Customization:
View larger 
Advanced Level in Service Operation and Control
Target audience
- Individuals aiming to fulfil a coordinating role in the ITSM processes related to the operation and control of IT services
- Candidates who wish to progress to expert level of the qualification and certification scheme
Service providers
More info
Content
- Repeat the most important foundation knowledge on (lightweight) ITSM
- Become familiar with the general aspects of implementing ITSM, the processes required to plan and deliver services effectively (according to the FitSM-1 standard), and important interfaces in a service management system
- ITSM processes in focus of this training: Incident and service request management, problem management, configuration management, change management, release and deployment management, continual service improvement management
Entry requirements
- Must hold FitSM Foundation Certificate
Product customization
* required fields
