Advanced Level in Service Planning and Delivery

Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services
Candidates who wish to progress to expert level of the qualification and certification scheme

Repeat the most important foundation knowledge on (lightweight) ITSM
Become familiar with the general aspects of implementing ITSM, the processes required to plan and deliver services effectively (according to the FitSM-1 standard), and important interfaces in a service management system
ITSM processes in focus of this training: Service portfolio management, service level management, service reporting management, service availability and continuity management, capacity management, information security management, customer relationship management, supplier relationship management

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