FitSM Foundation Level View larger

FitSM Foundation Level

Target audience

  • All individuals involved in the provisioning of (federated) IT services
  • Candidates who wish to progress to advanced level of the qualification and certification scheme

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Service providers

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Content

  • Basic IT service management concepts and terms (based on FitSM-0)
  • Purpose and structure of FitSM standards and their relationship to other standards
  • Process framework underlying FitSM
  • Requirements defined in FitSM-1

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